Why offer customer storage insurance?
Most, if not all self storage rental agreements contain a clause stating that the
facility is not responsible for the tenant’s goods in storage. The tenant reviews
and then signs the rental agreement. Problem solved, right? Not exactly. Court rulings
have determined that the facility can still be held liable for damage to the tenant’s
contents, unless the facility offers an alternative option for coverage. By offering
customer storage insurance to your tenants, you are reducing your facility’s liability
exposure.
In a 2007 decision by the Third US Court of Appeals in the case of Kane v. U-Haul,
the court found in favor of the facility because they offered customer storage insurance
to their customers. One tenant had chosen coverage, and was able to collect the
amount of the coverage they selected. The other tenant refused the coverage, and
the court ruled that the facility was not responsible for the damage to that tenant’s
goods since coverage was offered and not accepted by the tenant.
Why offer SafeStor?
When you offer SafeStor to your tenants, you are providing additional customer service
to your tenants by giving them an option to cover their goods in storage. Under
the SafeStor programs, each tenant signs an additional one page addendum, where
they choose or decline the coverage. If the tenant chooses SafeStor and a loss occurs,
direct the tenant to contact us to file a claim. If the tenant declines coverage,
the facility copy of the addendum serves to reduce your business liability in the
event of a loss, by showing that you did make coverage available, and it was declined
by the tenant.
SafeStor has provided customer storage insurance for over 30 years. We have the
largest claims network, with 6 regional claims offices throughout the United States,
and over 200 claims professionals. Your customers contact our toll free numbers
for all claims and coverage questions. SafeStor protects your tenants’ property
against many causes of loss,
as well as cut locks, broken sprinklers, and more.
If you are currently using a management
software program that SafeStor is integrated with, you have the option of
earning the highest administration fee in the market today by offering coverage
through our Pay-with-Rent
program. Please
complete an application to determine if you are eligible to participate
in this program. For those not eligible to participate in our Pay-with-Rent program,
SafeStor is also available as a
Countertop Brochure program.
Apply here
today to offer SafeStor at your facility.
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